Book Review: Fred 2.0 by Mark Sanborn

9781414362205_p0_v2_s260x420Want to deliver extraordinary results?

Read Fred 2.0 by Mark Sanborn.

Fred 2.0 by Mark Sanborn is the followup to his New York Times Bestseller, The Fred Factor. The Fred Factor was about providing extraordinary service, inspired by Mark’s postal carrier, Fred. The book was incredibly successful and I recommended it in my review to be included on every leaders’ bookshelf. The archetype of leadership Sanborn created in Fred served as a role model for leaders of all ages.

Sanborn is back with Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results. I proud to recommend this book to all leaders and anyone wanting to make their life more successful. Fred 2.0 is not just an updated version of his original work, it is a standout work of its own with more lessons on how to create extraordinary experiences for those your work with and lead.

Mark expounds on the four original “Fred” principles:

• Everybody can make a difference.

• Relationships are vital.

• It’s possible to add value in every area.

• You can keep reinventing yourself.

I work with leaders in education, business, families and various organizations, and Fred 2.0 has inspiring ideas for all.

The archetype of service leadership depicted by Fred the mailman is timeless because we understand it is obtainable by all. Whether we are the CEO of a Fortune 500 company, a seventh grade English teacher, a high school athlete hoping to become the captain of the team, or a husband and father trying to better connect and serve with his family, Fred 2.0 provides wonderful ideas on making an extraordinary difference.

In my art presentations and talks I talk about turning a mess into a masterpiece and making experiences in the classroom and business meaningful and memorable. Mark takes this concept even further and I love the stories he uses to emphasis his point on why we want to make ordinary jobs extraordinary. Mark offers us so many wonderful take-aways!

Read Fred 2.0 and allow Mark Sanborn help you to find your passion, invigorate your creativity, and inspire you to add your personal and memorable touch to all that you do. As Sanborn reminds us, being a Fred is about what we do, but rather, how we do it, and the person who benefits most from being a Fred is you.

I would love to see a copy of Fred 2.0 in every classroom, home, and business office because everything in the book is doable and will really make a difference. I can only imagine what the world might be like if we were all striving to make meaningful connections and experiences for each other. When we are at our best, we are being a Fred.

If you want to make an impact in the lives of others and fully embrace and utilize all that you can as a leader, you will want to pick up and read a copy of Fred 2.0.

I found Fred 2.0 inspiring and full of great ideas to help me deliver extraordinary results in many areas of my life. Add this to your bookshelf and visit Mark Sanborn’s website.

You can order a copy on Amazon here.

Always forward,

Kelly

I am a professional speaker, and I would like to speak at your event.

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker
Twitter: @kellycroy
Instagram: @kcroy
Website: kellycroy.com and wirededucator.com
Podcast: The Wired Educator Podcast
and of course: Facebook.

Sign-up for Kelly’s newsletter here.

 

We Need You! Creating a Culture of Engagement

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People need to hear the words, “We need you.”

If you want an engaged work force, they need to know they are valued!

Write a note. Make a call. Announce it in your newsletter.

Let your employees, family members, and teammates know you need them, and that they add value on a regular basis. Don’t wait until the yearly evaluation or exit interviews, or when there’s a problem to let them know. Let them know what their purpose is on your team, whether it’s business, sports, or home, regularly.

People Matter.

Everyone in your organization needs to be reminded of how they play a part. Remind them that they are a part of the team and a part of the vision.

Communication as a leader is crucial and one the most important messages you can deliver is reminding each member how they contribute to the overall vision and success.

Never let anyone feel like they aren’t a part of the big picture. Each member should personalize the organization’s vision with a specific emphasis on their role.

Many companies and programs struggle with retention. It’s a costly problem for organizations because they have to retrain and cover the absence.  This is true in sports programs, corporations, and everywhere people work together for a common goal. People leave because they no longer feel they have anything to contribute and that is primarily the fault of the leader. Take the time to review regularly with your team their role, responsibilities, and contributions. This vital step will eliminate most problems before they arise.

Most retention problems don’t occur because of salaries, playing time, bonuses, or awards.  People leave and become disengaged because they no longer feel they matter. They feel unwanted and have no purpose. Everyone wants to have a purpose.

A problem with retention isn’t just a financial concern, it also speaks volumes of your organization and your leadership. It grows and becomes a marketing problem, customer service problem, and more. Why do people keep leaving? Why can’t they keep people? Do I want to part of something where you feel undervalued and unappreciated?  No. No one does.

Good leaders communicate that purpose to each member regularly. They connect the member to the vision, and the vision to the member.  Making the connection doesn’t have to be all praise either. Sometimes the leader can make show the person’s value by correcting how they aren’t contributing to the vision fully. Express the words, “We need you.  You are an important part of our vision. You matter.”

If a member needs redirection well that becomes part of the regular informal evaluation process. You can identify an area for improvement in a positive way.  We have to do what our boss says, yet we want to do what the leader says. Big difference. Leaders are able to make everyone stand an inch taller, work a little harder, and on occasion do what shouldn’t even be possible. I’ve seen it happen, and it’s amazing. Maybe you have too. We remember these leaders, and we remember they didn’t accomplish it through fear. People wanted to give to the bigger vision.

As the leader you need to communicate the sentiment : As the leader, I acknowledge the contribution you make to our overall vision, and it is important.  Or even more simply: What you do matters. You matter.  This needs to be done with every person on the team. From the designer of the product to the person that delivers it.

Once that person feels (not just hears) that sentiment, you can help them grow in ways to make an even stronger contribution to what your organization is all about.

 

Kelly Croy is a professional speaker and artist.

He has entertained and amazed audiences across the nation

with his art and words. 

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

The Secret to a Successful Resolution: Fail Again and Again!

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The starting point of anything can be a little intimidating, especially if it’s your first time.

If it’s a race, you might compare yourself to other runners, question the course, or start predicting what could go wrong. If it’s a financial goal, your initial deposit may look so minuscule in comparison to the total amount needed that you begin to second guess even starting.

Goals, resolutions, and habits are what transform us and bring out the best in us, but they really don’t need to be complex and stressful. They need to be fun and engaging.

Run your race, not the guy’s next to you. Plan your financial portfolio, not your coworkers’. Create your plan and personalize your goals with your life.

A new year, a birthday, the start of the month, even the first day of the week can provide us with an opportunity to begin something new, begin something needed, and chart a new course. It’s nice to have those clean-slate moments on the calendar.  Embrace them. Use them to your advantage!  It’s also important to remember, any time is a good time to start something worthwhile.

Most people abandon a resolution because they mess up and ruin a ‘perfect run’ of the habit they wanted to create. Well, don’t worry. You’re going to mess up, miss a day, and make a mistake.  That’s part of the success formula.

The secret to successful resolutions is what you do after you had a setback. You just start again. It really is that simple, but so many fail because they refuse to begin again.

Fail, fail, fail, your way to success. Edison’s 10,000 lightbulb filament failures, and Disney’s 300 failed attempts to find a financial backer, combined with every person who’s ever lost weight, quit an addiction, destroyed debt, or ran a race will remind of us that setbacks will occur and we must persist. Failure is a key ingredient.

When you fail give yourself a opportunity to adjust, make corrections, and set a new course. Perhaps you need to consult someone who has had some success in this area, but don’t wait. Keep failing. Keep collecting data. Keep trying. Never wait until you have the equipment, money or time, because you never will. Just start.

Start!

Many people, myself included, find great value in writing goals and resolutions down and keeping a journal of the progress. Maybe you will too. Try it.  There is no wrong way to begin anything.

I am firmly convinced that if you make 364 attempts at anything, by the 365th you’re going to be pretty darn good at it and see some major accomplishments.

Good luck.

Kelly Croy is a professional speaker and artist.

He has entertained and amazed audiences across the nation

with his art and words. 

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

Whistle While You Work: Leaders Make it fun!

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Whistle While You Work

Your level of self-motivation and passion will directly impact and influence those you lead. Yep! That’s your attitude. Attitude is one of the six essential qualities of a leader.

How many times have you said, “I can’t do that!” or worse, “I don’t want to do that!”? There are a lot of unpleasant jobs that need to be done in every area of our life. We have a choice.  We can choose to do them with a negative attitude or a positive attitude.  It really is that simple. Having a good attitude ensures the job will be done well and the time will move quickly.  All will benefit from a good attitude.

I have worked for some leaders that really thought there were certain jobs beneath them to do.  They saw themselves as sitting high on a throne ordering others to do the dirty work. I have had other leaders jump right in with me to help get the job done.  Guess which one I admired more and had more loyalty?  Guess which one I want to follow? It’s not the one yelling at me to do it, it’s the one working with me to get the job done.

We we can either work for bosses or we work we can work with leaders.  We have to do what our boss says, and we want to do what a leader says. Big difference, and it’s all in the attitude.

I remember when I was young I had to do a lot of jobs that just seemed absolutely horrible.  On one such occasion my father brought home a huge load of wood that needed to be sawed and split for our wood-burning stove. The pile of wood looked like a mountain.  There was no way I could do it alone.  My dad explained to me how the job would build character and muscle.  He told me how we could save money heating the house with the wood.  Nothing he said, however, changed my attitude. This job was beneath me, in my mind, and something that I wanted no part of at all.

All of my friends that weekend were watching the big ball game and here I was stuck behind the house on a freezing-cold day cutting and sorting wood.  I had the worst attitude in the world.  My dad had other work to do and I was left alone.

Lucky for me my brother surprised us with a visit home.  He found me in the back yard mumbling about the work I had to do.  I was doing it slowly and poorly.  In just a few seconds my brother had turned the entire chore into a fun game.  He had a wonderful knack for doing that.  He was a true leader.  We put the ball game on the radio and made a contest out of the work. I remember my brother making up this silly song parody on “The Devil Came Down to Georgia” about our job.  In my brother’s version it was our hometown, not Georgia and the contest wasn’t fiddling, it was…splitting wood. I laughed so hard my side hurt. The job was completed in no time at all, I enjoyed it, and I did a good job.  Dad was happy. I learned a valuable lesson that day.

What seemed like an agonizing job ended up being one of the most memorable weekends with my brother.  We traded stories, laughed, and had a good time. I learned a lot about leadership that weekend.  Many hands really does lighten the load, and a good attitude makes the work go by faster.  You really do better work with a great attitude too.

My brother did not have to help me, but by doing so he showed me the importance of the job and how to do it right. My brother still leads that way, and so do I. As the general manager of a prominent hotel, he had over twenty managers to do any job needed, but time after time, I have witnessed my brother leading from the front and doing even the most menial job himself. He always has a great attitude and that sets the tone for everyone that works for him.

My dad was right too.  All winter long when we heated that house I felt proud of cutting all the wood.  My dad usually complained about the bills in the house, but that winter every time a heating bill arrived, he sang my praises to everyone in the family about how my hard work saved the family money. It was one of the first times I really felt like a man in our family.

Doing a job well is only half of the job.  You have to do it with a great attitude.

Kelly Croy is a professional speaker and artist.

He has entertained and amazed audiences across the nation

with his art and words. 

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

How to Make Recognition Work!

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Recognition is an important part of leadership. It can do wonders for your corporation, school or family. When recognition is implemented correctly it can increase retention, decrease absence, raise production, improve quality, change attitudes, and in general create a momentum of success and positive energy.

It has been wisely stated that a great leader humbly accepts the failures of his organization as his own, and passes any praise and success on as the accomplishments of his colleagues. In addition,  I have always been reminded that a great leader criticizes in private and praises in public. Clearly, recognition is an essential act of leadership. Clearly recognition is important, but so many organizations get it wrong. Many in leadership positions just don’t know how to effectively implement a recognition program, acknowledge someone for their efforts, or how to reward employees.

It’s all about making it personal. 

Leaders have a responsibility to recognize the accomplishments of those within their organization. It is one of the most important duties of a leader. When it is handled well, it really is beautiful and people talk about it for a long time. When it is handled poorly, it is ugly, and people talk about that a long time too. More important is the impact both have on the people that make the magic happen within your organization.

How to Make Recognition Work!

Recognition is powerful. I believe, however, very few organizations get this right. While it is never a bad time to recognize the good works of others, there are some ideas to consider:

  • Let people know exactly what you want. If they know what you want they can work toward the goal. Don’t leave people guessing. Be direct. These are the results we reward.
  • Recognition should be meaningful. Everyone knows when someone deserves the recognition. Don’t reward people because it’s their turn. That’s a step backward. Don’t be afraid to recognize individuals. Sure teams need recognition, but individual recognition is the most powerful form possible.
  • Great recognition is most often inexpensive or free.  Everyone wants to hear praise. Write them a note. Send them a gift card. Tell others the story of why they were recognized.
  • Recognition shouldn’t be predictable. Mix it up. Keep everyone guessing and surprised.
  • Great recognition is memorable. When you tell their story, mention them by name, and make them feel deserving; they’ll remember it. You don’t need to send them to Hawaii. Unless of course, you can.
  • Don’t be afraid to reward the same person more than once, or in a row. Make it personal. You’re not just rewarding people, you’re rewarding the action you want replicated.
  • Encourage others to create their own recognition programs and awards. Let others partake in meaningful recognition. Encourage it. Support it. Participate.

One of my favorite presentations is when I am asked to share my art and words at an award’s banquet or recognition dinner. I love participating in the recognition of others and retelling an amazing story of achievement.  I can see it in the eyes of the recipient when I shake their hand and present them with a piece of customized art. They didn’t even know how awesome they were because they were just doing their best and giving their all. Now someone is telling an amazing story of accomplishment, and it’s about them! You can also tell they will pay forward whatever recognition they received, ten fold. They w will continue with even greater tenacity to innovate and make a difference.  They matter… therefore recognition matters.

Kelly Croy is a professional speaker and artist.

He has entertained and amazed audiences across the nation

with his art and words. 

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825


Book Review: The Encore Effect by Mark Sanborn

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I just finished Mark Sanborn’s book The Encore Effect: How to Achieve Remarkable Performance in Anything You Do. I highly recommend it to you, regardless of your occupation, because we should all be striving to improve, and The Encore Effect delivers.

Mark Sanborn is an amazing speaker, and his National Bestseller The Fred Factor is one of my favorite reads. I was excited to read The Encore Effect because I knew it would assist me on my quest to become a great speaker and performer, but like all good books, the lessons I learned applied to every aspect of my life. The Encore Effect improved not only my speaking, but helped be a better father, husband, educator, and artist. I highly recommend it not only for you, but for your entire team.

The Encore Effect highlights five areas for remarkable results: passion, preparation, practice, performance, and polish. In-depth explanations and engaging stories are aligned with
each of the five points to hammer the lesson home in a fun and memorable way . This book really helped me reflect on some areas I really needed to improve on to raise my game and improve my life and career.

At 130 pages it makes a perfect traveling companion, and is loaded with take aways.  I’m adding The Encore Effect to my required reading list for those I mentor and coach, as well as my family. Everyone wants to raise their game, but not everyone knows how. The Encore Effect will offer you the edge you seek. Read and apply.

I encourage you to consider booking Mark Sanborn as a speaker for your next event, sign-up for his newsletter, or follow him on Twitter. He is an incredible guy, with some great advice.

To learn more about The Encore Effect visit Mark’s website: http://www.encoreeffect.com 

 

Always forward,

Kelly

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker
Twitter: @kellycroy
Instagram: @kcroy
Website: kellycroy.com and wirededucator.com
Podcast: The Wired Educator Podcast
and of course: Facebook.

Sign-up for Kelly’s newsletter here.

Six Questions to Ask When Setting a Goal

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What Makes a Good Goal? 

Some people seem to achieve goals regularly and are continually climbing their way toward a better life. Still, others fail repeatedly and seem stuck in a rut.

A good goal is structured and planned in a way to be more likely achieved.

Achieving goals isn’t a matter of chance, there is a methodology anyone can apply to get better results.

Here Are Six Questions to Ask Yourself When Setting Goals:

1. Can I measure it?

Your goals need to be precise and positively worded. You goals need to be set just above your comfort level and just below your frustration level.  Don’t set a goal like, “I want to lose weight.”  Be specific, “I want to lose five pounds by Steve’s wedding.” Your precision has something to measure and a due date. Focus on what you want, and use words to compel you toward the desired result.

It may be obvious, but a good goal is something you cannot currently do. You might dismiss a goal because you think it is too easy, but if you can’t do it, then it is a good goal.

2. Is it the correct size?

You goal needs to be big enough to matter, but small enough to be completed in a reasonable time.  It’s better to set three five pound weight loss goals than to set one goal of fifteen pounds. By losing the first five and meeting your goal you set off emotions and brain chemistry like dominos.  You begin programming your brain for success.  Think bite-sized goals and bust them out. Big goals are resolutions; they’re the meals. Goals are the individual bites of that big meal.

You cannot measure your goal against someone else’s goal.  If you want to run a 5K in under 30 minutes and your friend is training for a marathon, you still need to be proud of your goal.

3. When will I finish?

You need to set a deadline for your goal.  I use a countdown time app on my iPhone or type it into my calendar.  I can see how many days, hours, and minutes until my next 5K or word count on my book.  Goals need deadlines.  Without them, they will remain dreams.  Set a target completion date.

4. How will I keep myself accountable?

Goals need to be written.  I would start by keeping a journal and check back often. You need to lineup what resources you have at your disposal and that includes people that can keep you accountable.  Some people I know have found success ‘checking in’ on social media sites like twitter and Facebook.  Posting pictures and short entires of their progress.  Find creative ways to keep yourself accountable.

5. Does it interest me?

You aren’t going to finish anything unless you feel strongly about it.  Create some leverage and ask yourself what would happen if you don’t complete it, and what would happen if you did.  Inspire yourself. Remind yourself why you want this. Get into it.

6. What will it cost?

A good goal is one that will improve your life and those around you.

When setting a goal you must look ahead and see how it will impact those around you. All goals cost something whether it be time or money.

Will this goal help your family? Will it negatively impact your finances? Will it improve or hinder your relationship with your family?

This is, after all, your goal. You cannot rely on the actions of others to achieve your goal. You cannot rely on your finances. (I know some who allow themselves to buy things and call it a goal.  That’s not a goal, that’s a want.)  Be prepared to invest time in achieving your goal, but know what the costs are and use good judgement.

What questions do you believe are important to ask when setting goals? Leave a comment.

Escaping the Gravitational Pull of Stress

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Escape velocity is described as the speed an object needs to be traveling in order break free of a planet’s gravitational force. On Earth, escape velocity is seven miles a second, or 25,000 miles an hour.  That’s fast. The good news is, that once an object reaches escape velocity it no longer requires further propulsion. If the object fails to reach this speed, consequently, it is pulled back.

For a long time the science community believed escape velocity was unobtainable. That nothing would ever leave Earth’s atmosphere. Now, you and I benefit from the thousands of man-made satellites orbiting our earth. They allow us to communicate, prepare for weather, direct our course and more.  Escape velocity achieved. Benefits obtained.

Right now you are sitting with a cold-blooded killer with a similar hold on you. Stress.

It’s real. It’s dangerous. It’s been identified as the number one killer of all Americans. At times, stress has a gravitational pull on our lives that is seemingly unescapable. Flares of panic. Pangs of anxiety. Stress drives some to madness, addiction, and others, sadly, even worse.

If you are having difficulty escaping your stress you are damaging both mind and body, your relationship, and your employment, but fortunately there is much we can do to obtain the ever-so-needed escape velocity over our stress and move forward with our lives.

The key to our overcoming the consequences of stress, however, is the identical solution of a rocket seeking to escape the planet’s strong gravitational pull.  Both require an incredible amount of explosive commitment to achieving the result. We are talking sheer brute force and power.  We can’t try; we must commit. We can dabble at it. We must go all in. Buckle-up buttercup, it’s time for liftoff.

Here are 12 stress-busting tips to help you achieve escape velocity:

1) Know in your heart and mind that “this too shall pass.” Faith and affirmation are your bodyguards.

2) Commit to some intense aerobic physical activity. Workout kids! Get the body moving.

3) Confide in a close friend or journal. Get it out of your system. Don’t bottle it up.

4) Prayer. Best anti-anxiety drug ever made. Find a private place to quiet yourself. Tell the Big Guy what’s on your mind. Then listen.

5) Laugh. It’s time for some ‘Three Stooges’ or some great comedy. Laughter is awesome medicine.

6) Face your fear. Go ahead and describe the worse-case scenario. Look your enemy in the eye. It will instantly shrink before your eyes.

7) To the War Room! Start developing a plan of attack if your worse fears were to come true. You will find comfort.  You’ll also find that there is always a solution. When one door closes, another opens.

8) Fellowship. Surround yourself with family, activities, and others. You need your tribe. Your tribe needs you.

9) Get away! Ever notice your problems shrink as you drive out of town? Put some miles between you and the location of your worry. (You will have to come back. Hawaii is not an option.)

10) Music. I have my stress-busting playlist ready.  How about you?

11) Comparison. You have stress. So does everyone.  Pick up a newspaper or go to CNN. Seeing the problems of the world tends to shrink our own. Can’t find anyone with a bigger problem? Turn to the obituaries. Oh, and count your blessings.

12) The Size of the Hero Depends on The Size of the Problem. Wanna be a hero? Conquer BIG problems. No one ever got a medal for tying their shoe.

In order to reach escape velocity you’ll need to apply all of these with passion and intensity. Doing one of them won’t work.

Hoping to see you in a stress free orbit soon.

Kelly Croy is a chalk artist and keynote speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825