The Importance of Celebrating Others

Nobody wants to be around people who just tolerate them.

Everbody loves to be around people who celebrate them.

Leadership is a skill which can be learned and taught, and one of the most important lessons is celebrating the success of others.

It’s a refreshing change in a “Me First” world: First and foremost, celebrating others is not only the right thing to do, it places those who practice this unique and powerful craft at the top 1% of people others want to be around. It’s easy to celebrate others and it doesn’t have to cost anything. In an age where “selfies” are the mainstream of social media, celebrating others is a refreshing change of pace. People are enchanted by those who place others above themselves. The greats practice celebrating others. Oprah, Ellen, Jimmy Fallon are all quick to congratulate and share the success of those they are around. We love it! We love seeing others genuinely happy about the success of others.Click to Read More

The Thirteen Best Productivity Apps for Your iPhone

Businessman working at his workplaceThe iPhone is an amazing productivity tool or an amazing distraction depending on the apps you use. I have my share of apps for distractions, but I also accomplish a lot of work on my iPhone too.  It surprises me that more people don’t know about how the iPhone can help you accomplish more wherever you are at.  You can waste a lot of time and money trying to find the best productivity apps, so let me save you a little of both.

In this post I will share thirteen of my top productivity apps and annotate them with suggestions on how they can be put to best use.  I will elaborate on some of the apps in separate, individual posts later.

I would love to read what apps you would include on this list and how you use them in the comments below.

 

Icon175x175 Day One: I have kept a daily journal now for over sixteen years. I credit most of my accomplishments to journaling, and up until the last couple of years my journals have always been paper journals, like Moleskine. (I still use Moleskine for projects.)  I made the leap the Day One app, and I have no regrets.  The best journal is the one you have in your pocket. It has a beautiful user interface, looks great, and you can search your journal for the information you are looking for.  The search feature is key! So often I tried to find information in my written journals by flipping pages.  Most of the time I never found what I was looking for, and when I did I lost huge amounts of time. Day One is simple to use, is password protected, and has some great advanced features.  I highly recommend this app for your iPhone.

SCOI0091 summary icon 100x100 Evernote: Evernote is my secure electronic filing cabinet.  While I don’t keep a daily journal in Evernote, all of my notes from meetings, conferences, upcoming events, and projects go here.  Evernote is secure and searchable.  I can find whatever I am looking for.  When I want to remember something I use Evernote. It includes audio, picture, web clippings, and so much more.  I keep finding more and more uses for it. You can start using Evernote for free at this link forever; it only costs money when you out grow the free amount of space. Also, and most importantly, it is safe and secure.
(Please click the ‘continue reading’ below in red on the right to read about eleven more great apps.)

 

ImagesNozbe: I have tried just about every single ‘to-do’ app in the App Store in an attempt to replace my index card for my daily to-do list. I finally found the solution, and it’s Nozbe. It is clean and simple, like my index card, and well, it just simply works. I can access my to-do list and projects via any device easily, and it appears in the notification screen on my iPhone. I’m finally done losing my to-do list. I can’t believe I finally found the replacement to my index card. Nozbe also works off your MacBook too, which is a joy to sync the two. Nozbe is an absolute joy to use and I am really utilizing the Projects functions too, which I can share with others.  Plays well with Evernote too.
Unknown Drafts: Drafts is a nice little writing program that if perfect for taking notes and writing posts for social media that you will repost again and again. It gives you a character count and allows you to publish to any social media account and works with many other apps. A couple of uses I enjoy are keeping of lists that I will send to people when they ask, like what books do you recommend.  I also use Drafts for rough drafts of future tweets and posts.  Yes, I actually do that. For instance I occasionally ask readers to purchase my book or leave a review.  I have this post stored in Drafts. Handy.
Images Coach.me: Coach.me use to be called Lift and it is great for creating daily habits with reminders.  Add habits you wish to create into this app and you can opt to collaborate with others working on the same habit, get props, reminders, and so much more. You check off the habit you complete and the app keeps track of your progress.  I really like this app for keeping track of my writing goals, practicing Spanish on DuoLingo, workouts, and so much more.
Dropbox 2012Dropbox: It’s just a great online storage center to store lots and lots of files. I backup writing projects here, some photos, and projects I am working on. I can create a folder to share with others so they can collaborate on a project of keep it private for myself. You can sign up FREE for Dropbox here.
Screen Shot 2015 01 19 at 10 08 10 PMDictionary.com Dictionary & Thesuarus: I’m surprised how many smartphone users don’t have a dictionary installed. This one is free and works offline too.  I still find myself needing a dictionary regularly on my phone and I wish the iPhone had one built in like Spotlight on the Mac. I don’t always have access to the internet believe it or not and I need a dictionary.
Screeny ios app iconScreeny: This little app does one thing really well.  It finds all the screenshots you’ve taken on your phone and gives you the option to delete all of them or pick the ones you want to keep.  I take a lot of screenshots for reference and it fills up my phone. I like this simple little utility app.
Screen Shot 2015 01 19 at 10 10 38 PM30/30: This is a unique timer that nearly makes ‘getting things done’ into a game. The concept is simple, you set the timer for whatever amount of you want to focus on a task distraction free, then when the timer is up you work on another tasks. How do you eat an elephant? One bite at a time.  That’s what this app does… it takes a big task and breaks it up into bite sized time allotments. You will love the user interface. You can keep things simple or explore its more diverse and enriching features.
Screen Shot 2015 01 19 at 10 22 29 PMSkitch: This is a great app that works with Evernote that allows you to annotate and mark up photos. I use it all the time to explain things visually to others, from problem-solving an issue on their phone or computer to annotating a picture or a piece of writing.  Works great.
Images  Mail+: I am still in shock that even the latest iOS does not allow me to create and name groups of people to email. If I have a group of people that meet regularly like my investment club Mail+ does the trick. I use this on my iPhone and my iPad.
App store 5122x365 Countdown: I like to know how many minutes, hours, and seconds it is to my next 5K, speaking event, or family trip.  This app handles that for me. There are several on the app store.  The one I use is no longer listed but is still on my phone.  I recommend one that you like.
Unknown Scannable: I have downloaded many scanning apps for my iPhone to get documents into Evernote and other utilities. Now, Scannable, by Evernote has conquered them all.  It easily scans and manages at the same time. Great for business cards, kids artwork, to contracts and anything else that needs to be scanned and filed. Great app and free.
I have a lot of other great apps that I use for productivity that I’ll share later, but this is a powerful list to get you more productive right away.  I plan to cover a few of these in greater detail in individual posts.
If you would like to learn more ways to be more productive and build your personal and professional leadership skills I hope you’ll sign up for my monthly newsletter by clicking here, and you’ll also receive a free eBook titled, The Greatest Year of Your Life.
Two other quick productivity tips I recommend include the following. First, have an extra charge for your devices when you are on the go and I recommend Gembonics Portable Charger for your iPhone and iPad for only $22.99 it’s a bargain if you only use it once.  Best yet, it is elegant and powerful. I also recommend the Mophie Heilum case charger.  I am waiting for it to come out for my iPhone 6.Second, if you’re not backing up your Mac with Time Machine, you are way past time to start doing so.  Grab a nice hard drive and start backing up. It is easy and important.  No excuses. My favorite is Lacie’s Rugged 2 TB USB 3.0 Portable Hard Drive for $169, but there are good hard drives available for half the price too.
Productivity is in the palm of your hand. Good luck.
For even more help with personal and professional leadership, please check out Kelly’s book, Along Came a Leader.

Kelly Croy is a professional speaker and speed artist. 

He has entertained and amazed audiences across the nation

with his art and words.  

 Please consider booking Kelly for your next event.

www.KellyCroy.com

1-800-831-4825

Find the Hero in You: October is Bullying Prevention Month

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I have been speaking to different organizations for many years.  While the majority of my presentations are for corporations and professional organizations, one of my favorite presentations is my “Find the Hero in You” which is about the difficulty yet importance of dealing with bullies. During the presentation I share some of my experiences being teased and bullied. There is a takeaway in the presentation for everyone: the recipient, the bully, the bystander, and the adults. Everyone has much to learn about bullying and leadership.

I would love to share the “Find the Hero in You” with your school or organization, but there are only a few dates each year that I am available, so I am making some of the important information available to you in this post. (Minus all the jokes, artwork, and animation.) Share it with everyone you know; it really can make a difference.

You can download the actual PDF here: http://cl.ly/Rn9Y

 

Below you will find the contents of a revised, free PDF I send out each year about What Everyone Needs to Know About Bullying. Some of the information is from my presentation and some is from an earlier post titled What Everyone Needs to Know about Bullying.

Thank you for sharing.

Here’s what I want you to know about bullying:

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1) It’s wrong and it isn’t just a part of growing up. While I have encountered bullying at each place in my life that doesn’t mean it’s acceptable.  Bullying is wrong.  Don’t accept it as a part of life.  It needs to be dealt with immediately.

2) Confront a bully. I researched this and didn’t like what I read.  Nearly every article said ignore the bully, change your lifestyle to avoid attention from the bully.  Well, I’m no psychologist, so you might want a second opinion here, but confronting the bully always worked for me.  Involve your family, teachers, friends, coaches, and everyone you can, but confront the bully right away.  Always stand up for what is right.

3) Don’t encourage a bully. If you are laughing along with a bully making fun of someone else, you’re a bully too.  If you see bullying going on, and you do nothing to stop it, you’re part of the problem.  You have a responsibility as a bystander. The bully wants your attention and thinks you approve if you do nothing.  Repeat these words, “What you’re doing is wrong! Stop it!  Don’t do it again or I will report it to someone who will do something about it.”  Your behavior will be repeated by others. (Both the good, bad, and the indifferent.) We have all, at times, been guilty of taking a joke too far, and perhaps bullied someone. If so, we need to correct that mistake and make it right.

4) Invite everyone in on it. Don’t keep the bullying to yourself.  Tell everyone you know what  is going on.  Kids! I’m talking to you now.  You must let your parents know. Don’t keep it to yourself! It’s nothing to be ashamed about.  The bully should be ashamed. If you tell someone and they do nothing about it, keep talking until someone does.  Heck, email me, I’ll get involved.

5) Use the buddy system. Navy SEALS are the toughest warriors on the planet, but they don’t go into the water or anywhere without a buddy.  Why?  Because it’s dangerous.  If you are being bullied take a friend.  What if you don’t have a buddy?  Make one. I knew a teacher that was being bullied by a parent.  She went some places by herself and wanted the verbal abuse to stop.  She carried a digital recorder with her.  Once she played it back the bullying stopped. Surround yourself with positive people.

6) Bullying ends when confidence begins. If you really want bullying to end you must work on confidence.  I don’t mean work on it a little bit; I mean work on it a lot!  You can’t be bullied if you have confidence.  Confidence doesn’t allow you to second guess yourself. Confidence will encourage you to inform others about the problem. Confidence will give you the courage as a bystander to get involved. Confidence will help you in so many ways.

The Opposite of Bullying is Leadership.  Become a leader. 

It’s wasn’t easy for me growing up with what many considered a girl’s name.  A boy named ‘Kelly” was often a regular target for bullies.  I wouldn’t change my name for the world though. It’s not only my identity, it has helped me become the person I am today.  My name forced me to stand up to the mean-spirited and helped forge a much-needed self-confidence at an early age.

While I’m what many consider a ‘big guy’ today, that wasn’t always the case. I was one of the smallest boys in my class until my eighth grade year.  I was shy too.  My first interests weren’t sports but rather art and writing. The combination of all of these qualities that made me, well ‘me’ often made me different, out of place, and teased.  I was not, however, a victim. I guess somewhere deep within my genetic code, my Irish DNA stepped up and helped me confront what I knew was wrong. When I found out that my name ‘Kelly’ was Irish for ‘warrior’ that sealed the deal. When others were being teased I would get involved.

I drank my milk, worked out with the football team, and graduated a ‘big guy’ with big plans. I was always on the lookout for people unable to speak up to bullies themselves. I understand where they’re coming from, because it isn’t easy.  As a teacher there is nothing that I enjoy more than correcting a bully, and helping the recipient of the abuse feel more confident and loved.  Even out in public, far from home, I walk into situations where someone is being victimized.  It’s just my nature. I’m still the Eagle Scout trying to be helpful, trying to make a difference.

Oddly, the bullying never ended.  It didn’t matter how old I was, where I was, how big I became, or what accomplishments I had achieved.  There has been a bully at each stage in my life.  Perhaps others don’t call them that, but I do.  Anyone that finds enjoyment at the suffering of another is a bully. (Here is a great webpage that highlights warning signs and characteristics of the typical bully.) It may be a coworker, a neighbor, or even that mean clerk in the checkout line. Regardless, there is no shortage to negative thinking, mean-spirited bullies.  I have even read about cyber-bullying that uses texting, blogs, and social networks to harass and victimize. (Many states are considering more laws about bullying and greater punishments.)

To conclude, I want to emphasize that there are clearly more good people in this world than bad, despite how the media portrays it. Ninety-nine percent of our interactions are good and wholesome, and our focus should be there.  If you have been bullied then you also know how powerful that one percent can be, and how it can alter a life.  Don’t let it.  Be heard. Find a buddy. Confront it. The greatest gift we can give in life is a second chance; in time please try to extend that gift to the person you once considered a bully.

•••

Can Bullying be Stopped?

That is a great question and one that has no simple answer. Bullying stops when the bully matures and learns to have empathy for others or when the recipient learns to build up enough confidence in himself or herself that the actions of others are less hurtful. Neither of these are easily learned and implemented, however, some relief can occur immediately through the interaction of trained professionals. 

As parents, we must understand that the recipient of bullying is injured.  Like all injuries it will take time to heal. Just as a person goes through physical therapy for an injured shoulder, the recipient of bullying may need some parental counseling to improve or counseling from trained professionals at the school or elsewhere. It is nothing to be ashamed or worried. If we could afford it, we would all have physical trainer, a nutritionist.  Why not a coach to help you sort out your problems, concerns, and improve your attitude? Think of counseling, whether in the house or outside the home as a life skills class teaching us lessons on how live life to the fullest. 

 

Notify the School. There really is a lot the school can do to help, and schools really want to help. Even if they can’t help in your situation now, they will be aware of the situation and make adjustments for the future. They can keep their eye out for future situations. Don’t expect an immediate solution. It just doesn’t work that way.  

Most parents become most upset because they find out about bullying after it has been going on for awhile.  Typically parents don’t find out about bullying, unfortunately, until it has really taken an emotional toll on their child. 

Parents often want to lash out at the school or someone because of the emotional toll it has on a family, but the focus needs to be on the child, and letting the child know that everything is going to get better.  More attention needs to be placed on the victim then the bully. When parents focus entirely on the actions of the bully the victim continues to feel inferior, insignificant, and worthless. 

Talk with Your child often about bullying whether you think they are a victim of bullying or not. 

Do you know anyone that is a victim of bullying?

What would you do if you did know?

Do you know anyone bullying someone?

What would you do if you did know?

Do you know anyone that is a bystander in a bullying situation?

What would you do if you did know?

Do you know anyone who has been a hero, and helped the victim of a bully in some way?

What would you do if you did know?

Victims of Bully Need the Follow:

1) They need to know things are going to get better and they are going to be safe.

2) They need to know that they are helping others by talking about it. 

3) They need to know that what they tell you will not hurt them.

4) They need to know they are loved and that they matter.

5) They need to know that you cannot respond to bullying with bullying.

6) They need confidence and a boost in self esteem.

  1. They need to be mentored in leadership.
  2. Most importantly, they need to know that life gets better.

How to you build self esteem:

1) Praise, especially in public.

  1. Regular conversations and involvement in activities.
  2. Surrounding them with positive role models and peers. Build these sessions.
  3. Giving them some options and tools on what to do when bullying occurs. 

Cyberbullying

Cyberbullying happens when children or teenagers bully each other using technology. It could be texts, status updates on FaceBook, tweets on Twitter, a photo on Instagram, or any method that bullies someone using technology. 

We must teach young people to be good digital citizens. Schools are a great place to teach digital citizenship, but they have a lot on their plate already. As parents, we too must teach our children about the proper ways to use technology and most importantly we must model good behavior. 

A growing trend among recent reports of cyberbullying is that these technology-driven assaults on a person’s character or emotions is quite often modeled by the bully’s parents or an older sibling.  That’s right, they witnessed an adult, or older role model use technology to embarrass, poke fun at, insult, or demean another individual. Much like other forms of bullying, cyberbullying is most often an imitated act.

One of the biggest dangers of cyberbullying is that the images and words posted can be potentially around forever. Once a photo or words are posted they are difficult to have removed from the web. They are even more difficult to remove from someone’s memory and emotions. 

Escaping the Gravitational Pull of Stress

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Escape velocity is described as the speed an object needs to be traveling in order break free of a planet’s gravitational force. On Earth, escape velocity is seven miles a second, or 25,000 miles an hour.  That’s fast. The good news is, that once an object reaches escape velocity it no longer requires further propulsion. If the object fails to reach this speed, consequently, it is pulled back.

For a long time the science community believed escape velocity was unobtainable. That nothing would ever leave Earth’s atmosphere. Now, you and I benefit from the thousands of man-made satellites orbiting our earth. They allow us to communicate, prepare for weather, direct our course and more.  Escape velocity achieved. Benefits obtained.

Right now you are sitting with a cold-blooded killer with a similar hold on you. Stress.

It’s real. It’s dangerous. It’s been identified as the number one killer of all Americans. At times, stress has a gravitational pull on our lives that is seemingly unescapable. Flares of panic. Pangs of anxiety. Stress drives some to madness, addiction, and others, sadly, even worse.

If you are having difficulty escaping your stress you are damaging both mind and body, your relationship, and your employment, but fortunately there is much we can do to obtain the ever-so-needed escape velocity over our stress and move forward with our lives.

The key to our overcoming the consequences of stress, however, is the identical solution of a rocket seeking to escape the planet’s strong gravitational pull.  Both require an incredible amount of explosive commitment to achieving the result. We are talking sheer brute force and power.  We can’t try; we must commit. We can dabble at it. We must go all in. Buckle-up buttercup, it’s time for liftoff.

Here are 12 stress-busting tips to help you achieve escape velocity:

1) Know in your heart and mind that “this too shall pass.” Faith and affirmation are your bodyguards.

2) Commit to some intense aerobic physical activity. Workout kids! Get the body moving.

3) Confide in a close friend or journal. Get it out of your system. Don’t bottle it up.

4) Prayer. Best anti-anxiety drug ever made. Find a private place to quiet yourself. Tell the Big Guy what’s on your mind. Then listen.

5) Laugh. It’s time for some ‘Three Stooges’ or some great comedy. Laughter is awesome medicine.

6) Face your fear. Go ahead and describe the worse-case scenario. Look your enemy in the eye. It will instantly shrink before your eyes.

7) To the War Room! Start developing a plan of attack if your worse fears were to come true. You will find comfort.  You’ll also find that there is always a solution. When one door closes, another opens.

8) Fellowship. Surround yourself with family, activities, and others. You need your tribe. Your tribe needs you.

9) Get away! Ever notice your problems shrink as you drive out of town? Put some miles between you and the location of your worry. (You will have to come back. Hawaii is not an option.)

10) Music. I have my stress-busting playlist ready.  How about you?

11) Comparison. You have stress. So does everyone.  Pick up a newspaper or go to CNN. Seeing the problems of the world tends to shrink our own. Can’t find anyone with a bigger problem? Turn to the obituaries. Oh, and count your blessings.

12) The Size of the Hero Depends on The Size of the Problem. Wanna be a hero? Conquer BIG problems. No one ever got a medal for tying their shoe.

In order to reach escape velocity you’ll need to apply all of these with passion and intensity. Doing one of them won’t work.

Hoping to see you in a stress free orbit soon.

Kelly Croy is a chalk artist and keynote speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

You’re Blowing It!

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You’re Blowing it!

It’s not procrastination. That sounds too sophisticated.

You’re not stalling. That’s just too nice.

You’re blowing it! You are about to miss a once in a lifetime opportunity because you are more interested in reading your Twitter Feed or updating your current Facebook status.

Life is short and we all have goals and dreams. We work toward them or we don’t. When we don’t achieve our dreams we make excuses and cover up our inaction with niceties. We act like we will eventually get there and that everything is going to be fine.

Well, what if you’re wrong? Live your life without regrets and get your dreams on the production line.

You need help? Great. We can do that. We can find you the resources you need. (And you won’t.) We’ll locate any needed backers. (You don’t really need that either.) And we will guide you around every other excuse you are prepared to make. (And you will.) But, we cannot tell you what your dream is, and ask you to get started.  That little bit of magic is the fuel for the entire dream.

Throw perfection out the window and aim for progress. Dream big but when creating settle for completion. You can always work on a part two later. ‘Finished’ is a beautiful word.

Look in the mirror. Are you blowing it or are you getting started?

Kelly Croy is a chalk artist and keynote speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

What Makes a Good Journal? My thoughts.

I was recently asked about what makes a good journal entry.

Here are my thoughts:

  1. Always include the date.
  2. Journal entries should be short.
  3. You should write frequently, routinely, and almost daily.
  4. Do NOT focus on spelling, grammar, or what others might think.
  5. Share your successes, failures, concerns, celebrations, defeats, dreams, goals, wishes, accomplishments, plans for world domination, and whatever else may be on your mind.
  6. If it is important enough to be written on any scrap of paper it is good enough for your journal
  7. Go ahead and tape concert tickets in there or newspaper clippings, or whatever you feel is appropriate.
  8. Your journal is where you keep your dreams.
  9. Offer a reward in the front of your journal if found; mine is dinner at your favorite restaurant.
  10. Keep your journal private.

I started writing in a spiral notebook like students used and have now graduated to a leather Moleskine.

(If this post interested you, please look for my upcoming mini-posts of journal activities scattered throughout the  year. I have created a ‘journal’ category for easy spotting.)

A good journal is simply, what works for you!

Kelly Croy is a chalk artist and professional speaker.

He has entertained and amazed audiences across the nation including corporations, schools, churches, conferences, and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

One more… One less…

One finger

Run one more mile.

Eat one less donut.

Call your mom one more time each month.

Stay off Facebook one entire day.

Write one more page.

Buy one less extra.

It all comes down to one more or one less to make a significant difference.  Use some consistency each day, each week, each month, and you will really see progress.

Resolutions don’t have to be huge they need to be consistent. Simple actions compounded can create some dramatic changes.

Imagine weighing twelve pounds less than you do right now this time next year. All it would take is a pound a month and some consistency. The same principles can be applied to your finances, projects, goals, and dreams.

Good luck.

Kelly Croy is a chalk artist and keynote speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825


When Leaders Make Mistakes!

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Leaders make decisions. It’s what they do.

Each and every time a leader makes a decision they are impacting a life.

Apply the ‘Domino’ or ‘Butterfly’ effect and the number of lives impacted by a leader’s single decision is sometimes mesmerizing.

That is why leaders need to: respond rather than react, seek wisdom, listen to counsel, and reflect frequently.

Once a decision is made, however, it is not final. Leaders must be decisive and firm, but when a poor decision is made, and it happens, it is a leader’s duty to make it right.

I firmly believe that leaders must take the motto “We’ll make it right!” to heart; it’s never too late to right a wrong.

In an earlier post, I  discussed the three steps on how to make an apology.  Apologies can at times cause more harm than good if attempted poorly. Step three of the apology, taught to me by the late Dr. Randy Pausch, is of the utmost importance.  Step three is all about making things right.

As a leader you have the ability to right a wrong, and you have the responsibility.

When I am about to do business with someone, and they tell me that they will make it right if things don’t work out the way they promised, that reassures me.  It’s even better if they have a proven track record showing that they make things right.  No product, no company, no service, and no leader, is going to be right 100% of the time.  It’s impossible. So, what are you going to do as a leader when a mistake is made?  Well, the answer to that will speak volumes of your leadership style, and volumes about you as a person.

Apple is admired by me and millions of others, but even their competitors recognize that they make things right when there is a problem. Apple has won repeated awards for customer service. They correct the wrong, replace the defect, ship the replacement, or extend the agreement.

I’m amazed at how many companies don’t do this. They simply continue on and ignore the mistake. I have even had customer service calls where they admit there really is a mistake, but refuse to correct it.  Wow!  What exactly does that say about you as a person, your corporation, or your leadership?  Make it right!

Some leaders will argue that it is too costly to make it right; I’d argue the opposite. Nothing is more expensive than letting a wrong continue. I mean that both metaphorically and financially. You will lose your authenticity as a leader, lose respect, lose support, lose money, and just plain lose.

We’ll Make it Right!  Don’t just say it, do it.

Recently NetFlix, the world’s largest online DVD service changed it’s user agreement. It failed miserably. They finally admitted they made a mistake, but… they did nothing to make it right. They could have flipped a switch and offered a free video, and given something, but they chose to do nothing and it is not working for them at all.  Take a look at their stock.  When will things change for NetFlix? When they make it right.

Making a bad decision is forgivable and easy to recover from; in fact it adds to your authenticity. No one should expect perfection from a leader.  We want leaders who fix the wrongs and aim for progress.  We do not want someone that ignores a wrong, or covers it up.

A friend of mine told me a story about how a board member ‘let go’ an employee.  The board member said he had always regretted that decision.  My friend, a leader, said… (you guessed it) make it right.  They did and all involved were happy for it; its never too late. Never.

Let people know that you are going to work hard to earn back their confidence and make certain this doesn’t happen again. Make your critics part of your team, because making things right makes them the beta testers. When you follow through, they will sing your praises even louder. Don’t however, just give people lip-service. You must work hard to maintain your integrity and authenticity. You are never, ever too big or important to call a client or customer yourself.  (Don’t pass a call on to others.) In fact, making the call in person to correct a problem is the way to go.

In some situations you cannot win a customer or an employee back, but you should try. If you have made a sincere attempt to make things right, and they aren’t accepting your sincere and fair request, then it is time to move on. Leaders must know and repeat to themselves every day, “I can’t control what others think or believe, but I can work hard to make myself and situations better.” Do your best and move forward. Don’t burn bridges; just do the next best action.

I have seen too many leaders actually believe they should not go back and correct a wrong. I write this for the them, and our future leaders.

Always make it right.

Kelly Croy is a chalk artist and professional speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825