Tag Archives: award

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How to Make Recognition Work!

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Recognition is an important part of leadership. It can do wonders for your corporation, school or family. When recognition is implemented correctly it can increase retention, decrease absence, raise production, improve quality, change attitudes, and in general create a momentum of success and positive energy.

It has been wisely stated that a great leader humbly accepts the failures of his organization as his own, and passes any praise and success on as the accomplishments of his colleagues. In addition,  I have always been reminded that a great leader criticizes in private and praises in public. Clearly, recognition is an essential act of leadership. Clearly recognition is important, but so many organizations get it wrong. Many in leadership positions just don’t know how to effectively implement a recognition program, acknowledge someone for their efforts, or how to reward employees.

It’s all about making it personal. 

Leaders have a responsibility to recognize the accomplishments of those within their organization. It is one of the most important duties of a leader. When it is handled well, it really is beautiful and people talk about it for a long time. When it is handled poorly, it is ugly, and people talk about that a long time too. More important is the impact both have on the people that make the magic happen within your organization.

How to Make Recognition Work!

Recognition is powerful. I believe, however, very few organizations get this right. While it is never a bad time to recognize the good works of others, there are some ideas to consider:

  • Let people know exactly what you want. If they know what you want they can work toward the goal. Don’t leave people guessing. Be direct. These are the results we reward.
  • Recognition should be meaningful. Everyone knows when someone deserves the recognition. Don’t reward people because it’s their turn. That’s a step backward. Don’t be afraid to recognize individuals. Sure teams need recognition, but individual recognition is the most powerful form possible.
  • Great recognition is most often inexpensive or free.  Everyone wants to hear praise. Write them a note. Send them a gift card. Tell others the story of why they were recognized.
  • Recognition shouldn’t be predictable. Mix it up. Keep everyone guessing and surprised.
  • Great recognition is memorable. When you tell their story, mention them by name, and make them feel deserving; they’ll remember it. You don’t need to send them to Hawaii. Unless of course, you can.
  • Don’t be afraid to reward the same person more than once, or in a row. Make it personal. You’re not just rewarding people, you’re rewarding the action you want replicated.
  • Encourage others to create their own recognition programs and awards. Let others partake in meaningful recognition. Encourage it. Support it. Participate.

One of my favorite presentations is when I am asked to share my art and words at an award’s banquet or recognition dinner. I love participating in the recognition of others and retelling an amazing story of achievement.  I can see it in the eyes of the recipient when I shake their hand and present them with a piece of customized art. They didn’t even know how awesome they were because they were just doing their best and giving their all. Now someone is telling an amazing story of accomplishment, and it’s about them! You can also tell they will pay forward whatever recognition they received, ten fold. They w will continue with even greater tenacity to innovate and make a difference.  They matter… therefore recognition matters.

Kelly Croy is a professional speaker and artist.

He has entertained and amazed audiences across the nation

with his art and words. 

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825


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Six Questions to Ask When Setting a Goal

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What Makes a Good Goal? 

Some people seem to achieve goals regularly and are continually climbing their way toward a better life. Still, others fail repeatedly and seem stuck in a rut.

A good goal is structured and planned in a way to be more likely achieved.

Achieving goals isn’t a matter of chance, there is a methodology anyone can apply to get better results.

Here Are Six Questions to Ask Yourself When Setting Goals:

1. Can I measure it?

Your goals need to be precise and positively worded. You goals need to be set just above your comfort level and just below your frustration level.  Don’t set a goal like, “I want to lose weight.”  Be specific, “I want to lose five pounds by Steve’s wedding.” Your precision has something to measure and a due date. Focus on what you want, and use words to compel you toward the desired result.

It may be obvious, but a good goal is something you cannot currently do. You might dismiss a goal because you think it is too easy, but if you can’t do it, then it is a good goal.

2. Is it the correct size?

You goal needs to be big enough to matter, but small enough to be completed in a reasonable time.  It’s better to set three five pound weight loss goals than to set one goal of fifteen pounds. By losing the first five and meeting your goal you set off emotions and brain chemistry like dominos.  You begin programming your brain for success.  Think bite-sized goals and bust them out. Big goals are resolutions; they’re the meals. Goals are the individual bites of that big meal.

You cannot measure your goal against someone else’s goal.  If you want to run a 5K in under 30 minutes and your friend is training for a marathon, you still need to be proud of your goal.

3. When will I finish?

You need to set a deadline for your goal.  I use a countdown time app on my iPhone or type it into my calendar.  I can see how many days, hours, and minutes until my next 5K or word count on my book.  Goals need deadlines.  Without them, they will remain dreams.  Set a target completion date.

4. How will I keep myself accountable?

Goals need to be written.  I would start by keeping a journal and check back often. You need to lineup what resources you have at your disposal and that includes people that can keep you accountable.  Some people I know have found success ‘checking in’ on social media sites like twitter and Facebook.  Posting pictures and short entires of their progress.  Find creative ways to keep yourself accountable.

5. Does it interest me?

You aren’t going to finish anything unless you feel strongly about it.  Create some leverage and ask yourself what would happen if you don’t complete it, and what would happen if you did.  Inspire yourself. Remind yourself why you want this. Get into it.

6. What will it cost?

A good goal is one that will improve your life and those around you.

When setting a goal you must look ahead and see how it will impact those around you. All goals cost something whether it be time or money.

Will this goal help your family? Will it negatively impact your finances? Will it improve or hinder your relationship with your family?

This is, after all, your goal. You cannot rely on the actions of others to achieve your goal. You cannot rely on your finances. (I know some who allow themselves to buy things and call it a goal.  That’s not a goal, that’s a want.)  Be prepared to invest time in achieving your goal, but know what the costs are and use good judgement.

What questions do you believe are important to ask when setting goals? Leave a comment.

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Escaping the Gravitational Pull of Stress

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Escape velocity is described as the speed an object needs to be traveling in order break free of a planet’s gravitational force. On Earth, escape velocity is seven miles a second, or 25,000 miles an hour.  That’s fast. The good news is, that once an object reaches escape velocity it no longer requires further propulsion. If the object fails to reach this speed, consequently, it is pulled back.

For a long time the science community believed escape velocity was unobtainable. That nothing would ever leave Earth’s atmosphere. Now, you and I benefit from the thousands of man-made satellites orbiting our earth. They allow us to communicate, prepare for weather, direct our course and more.  Escape velocity achieved. Benefits obtained.

Right now you are sitting with a cold-blooded killer with a similar hold on you. Stress.

It’s real. It’s dangerous. It’s been identified as the number one killer of all Americans. At times, stress has a gravitational pull on our lives that is seemingly unescapable. Flares of panic. Pangs of anxiety. Stress drives some to madness, addiction, and others, sadly, even worse.

If you are having difficulty escaping your stress you are damaging both mind and body, your relationship, and your employment, but fortunately there is much we can do to obtain the ever-so-needed escape velocity over our stress and move forward with our lives.

The key to our overcoming the consequences of stress, however, is the identical solution of a rocket seeking to escape the planet’s strong gravitational pull.  Both require an incredible amount of explosive commitment to achieving the result. We are talking sheer brute force and power.  We can’t try; we must commit. We can dabble at it. We must go all in. Buckle-up buttercup, it’s time for liftoff.

Here are 12 stress-busting tips to help you achieve escape velocity:

1) Know in your heart and mind that “this too shall pass.” Faith and affirmation are your bodyguards.

2) Commit to some intense aerobic physical activity. Workout kids! Get the body moving.

3) Confide in a close friend or journal. Get it out of your system. Don’t bottle it up.

4) Prayer. Best anti-anxiety drug ever made. Find a private place to quiet yourself. Tell the Big Guy what’s on your mind. Then listen.

5) Laugh. It’s time for some ‘Three Stooges’ or some great comedy. Laughter is awesome medicine.

6) Face your fear. Go ahead and describe the worse-case scenario. Look your enemy in the eye. It will instantly shrink before your eyes.

7) To the War Room! Start developing a plan of attack if your worse fears were to come true. You will find comfort.  You’ll also find that there is always a solution. When one door closes, another opens.

8) Fellowship. Surround yourself with family, activities, and others. You need your tribe. Your tribe needs you.

9) Get away! Ever notice your problems shrink as you drive out of town? Put some miles between you and the location of your worry. (You will have to come back. Hawaii is not an option.)

10) Music. I have my stress-busting playlist ready.  How about you?

11) Comparison. You have stress. So does everyone.  Pick up a newspaper or go to CNN. Seeing the problems of the world tends to shrink our own. Can’t find anyone with a bigger problem? Turn to the obituaries. Oh, and count your blessings.

12) The Size of the Hero Depends on The Size of the Problem. Wanna be a hero? Conquer BIG problems. No one ever got a medal for tying their shoe.

In order to reach escape velocity you’ll need to apply all of these with passion and intensity. Doing one of them won’t work.

Hoping to see you in a stress free orbit soon.

Kelly Croy is a chalk artist and keynote speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

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You’re Blowing It!

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You’re Blowing it!

It’s not procrastination. That sounds too sophisticated.

You’re not stalling. That’s just too nice.

You’re blowing it! You are about to miss a once in a lifetime opportunity because you are more interested in reading your Twitter Feed or updating your current Facebook status.

Life is short and we all have goals and dreams. We work toward them or we don’t. When we don’t achieve our dreams we make excuses and cover up our inaction with niceties. We act like we will eventually get there and that everything is going to be fine.

Well, what if you’re wrong? Live your life without regrets and get your dreams on the production line.

You need help? Great. We can do that. We can find you the resources you need. (And you won’t.) We’ll locate any needed backers. (You don’t really need that either.) And we will guide you around every other excuse you are prepared to make. (And you will.) But, we cannot tell you what your dream is, and ask you to get started.  That little bit of magic is the fuel for the entire dream.

Throw perfection out the window and aim for progress. Dream big but when creating settle for completion. You can always work on a part two later. ‘Finished’ is a beautiful word.

Look in the mirror. Are you blowing it or are you getting started?

Kelly Croy is a chalk artist and keynote speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

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What Makes a Good Journal? My thoughts.

I was recently asked about what makes a good journal entry.

Here are my thoughts:

  1. Always include the date.
  2. Journal entries should be short.
  3. You should write frequently, routinely, and almost daily.
  4. Do NOT focus on spelling, grammar, or what others might think.
  5. Share your successes, failures, concerns, celebrations, defeats, dreams, goals, wishes, accomplishments, plans for world domination, and whatever else may be on your mind.
  6. If it is important enough to be written on any scrap of paper it is good enough for your journal
  7. Go ahead and tape concert tickets in there or newspaper clippings, or whatever you feel is appropriate.
  8. Your journal is where you keep your dreams.
  9. Offer a reward in the front of your journal if found; mine is dinner at your favorite restaurant.
  10. Keep your journal private.

I started writing in a spiral notebook like students used and have now graduated to a leather Moleskine.

(If this post interested you, please look for my upcoming mini-posts of journal activities scattered throughout the  year. I have created a ‘journal’ category for easy spotting.)

A good journal is simply, what works for you!

Kelly Croy is a chalk artist and professional speaker.

He has entertained and amazed audiences across the nation including corporations, schools, churches, conferences, and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

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Christmas Greetings

christmaswindow1Too often people greet one another with a hearty, “How are you?” without any genuine concern, and when the recipient begins to inform them of exactly how they are doing, the greeter tunes them out. We have a sort of linguistic apathy or sterilization that takes place in our society. Our language undervalues the meaning of certain words and phrases over time.

One such phrase that we cannot allow to be devalued is Merry Christmas. In truth, the phrase is most sacred in meaning and expression. When offering someone a “Merry Christmas” we should be fully attentive to its precise meaning and present it with a genuine smile. I cannot imagine a better greeting or farewell than a sincere Merry Christmas.
There has been much attention in recent years to the use of Merry Christmas in stores, cards, and promotions, or more accurately its lack of use in our society. I personally disapprove of the use of “X-mas” and I do indeed feel it leaves Christ out, but I mostly keep those thoughts to myself. I have never really felt that people use it to be purposefully disrespectful, and I have even heard arguments that it is Christian in origin, as ‘X’ was the Greek symbol for Christos, or Christ.  Still, it is not for me.  As for the use of “Happy Holidays” I am not so bothered, but I still prefer Merry Christmas.  The word “Holiday” is a compound word formed originally from “Holy” and “Day” which is exactly what Christmas is, the holy day.
For me, the concern is more about the tone and expression of the greeting.  Regardless of whether we share a “Merry Christmas” or a “Happy Holidays”— is our heart and soul into it? Or are we just going through the motions? Christmas is our most sacred holiday. The music, food, decorations, singing, lights, and all the merriment is meant to celebrate the birth of Our Savior. Our attitudes should also reflect this great joy.
Charles Dickens’ creation of Ebenezer Scrooge is a holiday classic. His Christmas Carol succeeds because all of us can identify a “Scrooge” in our lives, and to be honest, within ourselves from time to time. The holidays can create stress, anger, and even depression, but only because our focus is tuned to the distractions and not God.  Let Christ truly be our focus this holiday season in both our greeting and in our hearts.
It is so easy to get caught up in what Christmas isn’t really about. Let’s set aside our worries and pains this Christmas season, and celebrate, with great merriment and joy, the birth of Christ.
I wish you a very Merry Christmas. May your homes be filled with much laughter and happiness.
~ Kelly
Kelly is an inspirational speaker, author, and artist.
Please visit our website to book Kelly for your next event.  
www.kellycroy.com  info@kellycroy.com 1-800-831-4825
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When Leaders Make Mistakes!

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Leaders make decisions. It’s what they do.

Each and every time a leader makes a decision they are impacting a life.

Apply the ‘Domino’ or ‘Butterfly’ effect and the number of lives impacted by a leader’s single decision is sometimes mesmerizing.

That is why leaders need to: respond rather than react, seek wisdom, listen to counsel, and reflect frequently.

Once a decision is made, however, it is not final. Leaders must be decisive and firm, but when a poor decision is made, and it happens, it is a leader’s duty to make it right.

I firmly believe that leaders must take the motto “We’ll make it right!” to heart; it’s never too late to right a wrong.

In an earlier post, I  discussed the three steps on how to make an apology.  Apologies can at times cause more harm than good if attempted poorly. Step three of the apology, taught to me by the late Dr. Randy Pausch, is of the utmost importance.  Step three is all about making things right.

As a leader you have the ability to right a wrong, and you have the responsibility.

When I am about to do business with someone, and they tell me that they will make it right if things don’t work out the way they promised, that reassures me.  It’s even better if they have a proven track record showing that they make things right.  No product, no company, no service, and no leader, is going to be right 100% of the time.  It’s impossible. So, what are you going to do as a leader when a mistake is made?  Well, the answer to that will speak volumes of your leadership style, and volumes about you as a person.

Apple is admired by me and millions of others, but even their competitors recognize that they make things right when there is a problem. Apple has won repeated awards for customer service. They correct the wrong, replace the defect, ship the replacement, or extend the agreement.

I’m amazed at how many companies don’t do this. They simply continue on and ignore the mistake. I have even had customer service calls where they admit there really is a mistake, but refuse to correct it.  Wow!  What exactly does that say about you as a person, your corporation, or your leadership?  Make it right!

Some leaders will argue that it is too costly to make it right; I’d argue the opposite. Nothing is more expensive than letting a wrong continue. I mean that both metaphorically and financially. You will lose your authenticity as a leader, lose respect, lose support, lose money, and just plain lose.

We’ll Make it Right!  Don’t just say it, do it.

Recently NetFlix, the world’s largest online DVD service changed it’s user agreement. It failed miserably. They finally admitted they made a mistake, but… they did nothing to make it right. They could have flipped a switch and offered a free video, and given something, but they chose to do nothing and it is not working for them at all.  Take a look at their stock.  When will things change for NetFlix? When they make it right.

Making a bad decision is forgivable and easy to recover from; in fact it adds to your authenticity. No one should expect perfection from a leader.  We want leaders who fix the wrongs and aim for progress.  We do not want someone that ignores a wrong, or covers it up.

A friend of mine told me a story about how a board member ‘let go’ an employee.  The board member said he had always regretted that decision.  My friend, a leader, said… (you guessed it) make it right.  They did and all involved were happy for it; its never too late. Never.

Let people know that you are going to work hard to earn back their confidence and make certain this doesn’t happen again. Make your critics part of your team, because making things right makes them the beta testers. When you follow through, they will sing your praises even louder. Don’t however, just give people lip-service. You must work hard to maintain your integrity and authenticity. You are never, ever too big or important to call a client or customer yourself.  (Don’t pass a call on to others.) In fact, making the call in person to correct a problem is the way to go.

In some situations you cannot win a customer or an employee back, but you should try. If you have made a sincere attempt to make things right, and they aren’t accepting your sincere and fair request, then it is time to move on. Leaders must know and repeat to themselves every day, “I can’t control what others think or believe, but I can work hard to make myself and situations better.” Do your best and move forward. Don’t burn bridges; just do the next best action.

I have seen too many leaders actually believe they should not go back and correct a wrong. I write this for the them, and our future leaders.

Always make it right.

Kelly Croy is a chalk artist and professional speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

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Rediscover Advent by Matthew Kelly: A Book Review

Matthew Kelly is one of my favorite authors and speakers. He is a New York Times best-selling author of over fourteen books, a world renowned speaker, and business consultant to more than thirty-five Fortune 500 companies. I am proud to call him a friend and he is certainly an important influence in my life. Last week he sent me a copy of Rediscover Advent. It was the only book of his I haven’t read, and with the stores already decorating and advertising for Christmas, I guess I was ready for a book about ‘The Season’ as well. I am glad I read it early, because there is much I discovered and wish to share with you.

First and foremost, Rediscover Advent is more of a devotional, to be shared during the Advent season, rather than one to be read in a setting or two. At 94 pages it certainly can be read quickly, but that is not its intention. The book is divided into five sections. The first four are devoted to each week of Advent, and the fifth to Christmas Day itself. Each section is broken down for a reading each day complete with Scripture, Meditation, Reflection, and Prayer. Much of the Reflections come from Matthew’s acclaimed Rediscovering Catholicism.

Second, while this book is certainly written with a Catholic audience in mind, like all good writing and well thought-out ideas, its intrinsic merits are a benefit to all denominations. It is a gem for all who look to deepen their Christian faith and make a stronger connection with the Advent season.  After all, the Meditations, Reflections, and Prayers are all Scripture based. This is a work to bring unity not division.

Last, I highly recommend this book to each of you this season and encourage you to begin it at the start of the first week of Advent and follow along each day. As we prepare our homes, our kitchens, and our calendars, let us also prepare our minds and souls for the wonders of Christmas.

I know you will find Matthew’s words inspirational and well-timed. Rediscover Advent is a perfect pre-holiday gift to help renew your enthusiasm for connecting more spiritually with the entire Season of Christmas known as Advent. Would also make a great gift for a family member or friend.

You can order your copy here.

Kelly Croy is a chalk artist and professional speaker.

Kelly has an FUN and POWERFUL Christmas presentation for YOUR EVENT that includes:

a six foot by eight foot chalk art presentation, computer animation, and talk for all ages. 

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825