A tribute to Steve Jobs:
Kelly Croy is a chalk artist and professional speaker.
He has entertained and amazed audiences across the nation
including corporations, schools, churches, conferences,
and anywhere people come together to be entertained and inspired.
Please consider booking Kelly for your next event.
www.kellycroy.com
1-800-831-4825
Each and every day I take out a small index card and make my to-do list. The result is simple; I get things done.
Each year I set goals for myself and monitor them regularly in my journal. The result is always positive; I accomplish some great goals each year.
Still, there are some tasks that either evade me, or I am avoiding, and some BIG life goals that I cannot even seem to get started. With them, I seem to be in a rut. I continually write them down as ‘to-do’ but barely make any progress. The worst of it is in the the reality that these are the goals and accomplishments that would mean the most to me if completed. They would make the biggest impact in my life.
I have always read and heard that you need to write goals down and that they need to be specific. Most of the time that works well for me, but recently I have uncovered a secret that has allowed me to make progress in those really tough areas that I have been stagnant for so long.
The solution is: The Secret of ‘Some‘.
A novel can be 50,000 words. You can’t write one of those in a day.
Ten pounds is 35,000 calories. You won’t be losing that in a day.
Too often the knowledge of ‘the amount’ it takes to finish prevents us from starting or staying on track.
We surrender out of fear of failure and convince ourselves with the improbability of success or imagine the exhaustive state we will be at, even with a fraction of the progress.
That is why most people don’t write novels or ever lose that ten pounds.
I recently discovered this amazing adjective called some. It’s not scary nor even measurable, yet with it you can get anywhere and accomplish anything.
Can’t run a marathon? Great, run some.
Can’t reduce your diet down to 1800 calories a day? Super! Just reduce it by some.
Some allows us to reach our goals. Some allows to make progress.
The only thing that must accompany some to make it happen is the noun consistency.
Kelly Croy is a chalk artist and professional speaker.
He has entertained and amazed audiences across the nation
including corporations, schools, churches, conferences,
and anywhere people come together to be entertained and inspired.
Please consider booking Kelly for your next event.
1-800-831-4825
Today is September 11th and our home reflects a dichotomy of emotions.
A woman on the television solemnly reads the names of those who lost their lives ten years ago at the World Trade Center.
…our house is decorated with balloons and streamers.
Airports are on heightened security due to unconfirmed reports of terrorist movement.
…we will eat cake and sing.
Our leaders hold their breath.
…we celebrate my daughter’s birthday.
It’s not easy celebrating anything on such a solemn day, but I cannot allow my daughter to be robbed the joy of celebrating her life. Still, my mind drifts elsewhere. I think about the lives lost, and I briefly question the wisdom of going to a cinema or a shopping mall in fear of some act of revenge on the anniversary of perhaps the darkest day in our history. We proceed. Perhaps our decisions are weighed a little move heavily. Perhaps I am a bit more conscious. I privately and publicly mourn those who died, honor the heroes, and carry on being a father.
That’s what Americans do best; we carry on. March forward. Advance.
We do not forget.
My daughter gets it; the day is no longer hers. An unfortunate lesson. A sad coincidence. A lesson in service, honor, perspective and gratitude. Families were robbed of loved ones, our country defiled of its innocence and safety, and her day is overshadowed by the remembrance of a tragedy. In truth, she would have it no other way. I believe she feels honored to celebrate her life today as a tribute to so many who gave up theirs. At times it seems odd, and at times, perfect.
Yes, today is September 11th. It’s okay to celebrate birthdays, cheer for your football teams, drive your child to soccer, and laugh at a movie. If we didn’t, the act of terror would have succeeded and continued, and the so many who gave their lives so willingly, truly would have died in vain. We must carry on, march forward, advance, yet never forget.
At church this morning we were reminded to forgive, and I know that cannot be easy. I celebrate my daughter’s life while another father marks the anniversary of his daughter’s death, and yet, I know forgiveness indeed takes place. How do you do that? I am amazed. I have much to learn.
September 11, 2001 was an incredibly humbling day for me. It was as if Death itself had given me a glimpse of my own mortality, a reminder of life’s frailty, and an understanding of the horrors man can conceive and act out. Yet within that shadowy bush of thorns, a blossom of hope and courage emerged like a single red rose, as I was also given a glimpse of the courageousness of mankind, witnessing selfless acts of every day people, stepping forward like the heroes in the comic books I read as a child. I saw giving, sacrifice, compassion, and the complete erasure of nearly every dividing characteristic. On that dark hour we were not aligned to political parties, economic classes, or members of a race. We stood together.
From the ashes of destruction fueled by misguided hate rose a nation united, determined, to advance against a common cause, to make an impact.
On our country’s darkest hour, I was reminded what it means for me to be an American, a Christian, a father, and a neighbor.
Today is September 11th and our home reflects a dichotomy of emotions.
Carry on. March forward. Advance. Never forget.
Happy Birthday Allyson.
Kelly Croy is a chalk artist and professional speaker.
He has entertained and amazed audiences across the nation
including corporations, schools, churches, conferences,
and anywhere people come together to be entertained and inspired.
Please consider booking Kelly for your next event.
1-800-831-4825
I picked up my daughter’s basketball sitting
where she practices at home. It was as smooth as an apple. Useless. All the bounce was gone, and it was becoming threadbare in some areas. I was about to toss it in the trashcan and get her a new one when my daughter stopped me. She told me she was taking it to practice with her that day and that her coach would give her a new basketball. In fact, she elaborated, her coach would give her a new basketball for every one she wore out. Wow! What a fabulous idea!
My daughter’s coach did in fact give her a basketball for every one she wore out, but more amazing than that is that her coach instilled in her a desire to practice, gave her a visual goal, and reinforced the successful habits of a committed athlete. Well done.
I incorporated that idea into my own life. I have been wanting a new laptop for some time. Not just any laptop, but the new MacBook Air from Apple. I have saved my money and all I need to do is place the order, but I made a commitment to myself to wait until I have finished the book I have been working on for the past two years. My current laptop used for writing will be replaced with the new one when the book is finished and query letters mailed.
It’s easy to become distracted, but there are techniques we can employ to counter them and become more productive, and I believe creating your own buy-back program is an excellent idea to meet your goals.
Discipline, focus, commitment, and training are the keys to success in any area in life, whether it be writing, sports, art, or anything else. The distractions become less influential when we have a clear measurable goal in front of us.
I hope you can find an area in your life that you can set-up a similar buy-back reward program. Perhaps you can use it with a friend or family member, or perhaps even with yourself.
Kelly Croy is a chalk artist and professional speaker.
He has entertained and amazed audiences across the nation
including corporations, schools, churches, conferences,
and anywhere people come together to be entertained and inspired.
Please consider booking Kelly for your next event.
1-800-831-4825
Children hear a lot of things during the course of a day. Each and every word makes a lasting impact. Parents, teachers, coaches, advisors, and mentors must choose their words carefully. We aren’t always going to have the right words at the right time, but we always need to try. Here are six things I think children need to hear more often:
1) Yes! We want to keep children safe and prevent them from becoming unruly and spoiled. The word “No” is often set as default. I think children need to hear ‘Yes’ more often. You don’t have to give in to every request, just quantify when they can do something. “Dad, can I go to a friend’s house?” Try, “Yes, but not today. When your room is clean ask me again for another day.”
2) I Make Mistakes Too! Children need to know that everyone makes mistakes, and that failing is the pathway to success. We want students to accept and demonstrate responsibility, show leadership, and try new things. When we as adults use the wrong words we need to let children know we made a mistake for that too.
3) You Can Accomplish Anything! I use to think everyone heard this from their parents. By the end of my first year of teaching, now twenty, I knew this isn’t true. This really was a great gift my parents gave me. I placed no limitations on my future. I dreamt big, and went after and achieved goals that really should have been unobtainable. Remind children every day that they too are limitless despite any odds or environment. Remind them they can accomplish anything.
4) How Can I Help You? Children need to understand that they can always ask for help, but also need to know that we aren’t going to give them the answer or do the work for them. In the age of Google, Click to Read More
Do you really want your child to be a leader? I posed this question a while back; it received a notable response, and it remains one of my most popular posts. Where do we stand as parents in the responsibility of raising leaders? Weigh the question carefully. Consider the contrasts between raising a leader and a star. Do you really want your child to be a leader?
I hope you answered yes, but I will understand if you didn’t. Leadership and popularity rarely go hand in hand, and leadership requires a lot of hard work. For me the answer is simple; I want to raise leaders. I want my children to be prepared for anything, to make a difference, and live a life of purpose.
If you really want to help parent a leader, you need to make three clear commitments.
1) I will educate my child about leadership. Leadership really needs to be taught. It amazes me how many people don’t understand this simple truth. If you want your child to become a leader, surround her with leadership resources. These can be books, audio, video, and so much more. This includes the comments you make about leaders in front of your children. This includes the leadership examples you take within your community, church, school, and work. If you don’t serve a leadership role, your child probably won’t either.
2) I will provide my child with leadership mentors. A mentor is the greatest gift you can ever provide for your child. Mentors can arrive in the fashion of a relative, a coach, a teacher, an advisor, or many other roles, but don’t take it for chance, and don’t assume these people are mentoring. Set it up. Contact someone you admire, or talk with your child about possibilities, and then meet with them and discuss what you are looking to accomplish. I will include a future post about how to do this, but know this: Mentoring Works. A recent study demonstrated that a teen with a mentor is 46% less likely than their peers to start using illegal drugs. For me, sports, Scouting, and my family surrounded me with lots of authentic mentors that provided me with the one on one discussions I truly needed. Mentoring must be one-on-one, consistent, and have a clear purpose.
3) I will encourage opportunities for my child to lead. If you want your child to lead you must allow them to accept leadership roles and encourage them. It may require some extra driving and scheduling responsibilities on your part, and may even create some unwanted drama, but leaders are made during moments of discontent, not harmony. They will not get it right the first time either. They will need to make several attempts at it. With the proper support, education, and mentoring your child will fail their way to becoming a successful leader. Sadly some students finally receive an opportunity to lead, but have not received any education or mentoring about leadership, and fail so badly they vow to never lead again. I understand I need to listen to my child about the types of leadership roles they are interested in, and at other times I will need to encourage possible leadership roles for them.
Leaders make leaders of others, and parenting is one of the most important leadership roles we may ever serve. I hope will join me in raising a leader and give great thought to how you can provide the education, mentoring, and opportunities of leadership for your child. I look forward to reading your comments.
Kelly Croy is a chalk artist and professional speaker.
He has entertained and amazed audiences across the nation including corporations, schools, churches, conferences, and anywhere people come together to be entertained and inspired.
Please consider booking Kelly for your next event.
1-800-831-4825
“What’s Next?”
Is there a marathon in your future? Certification? A trip? A new house? A book?
Asking, “What’s next?” can be incredibly powerful, perhaps even a life-changing question. A question that can change the quality of your life. A question that can change your purpose, perhaps even create your legacy. Too often the question is either avoided completely or embraced too quickly.
Some people ask, “What’s next?” with excitement and anticipation. Others avoid it outright.
Avoidance: Why are some people afraid to ask, “What’s Next?” Perhaps they are comfortable and complacent where they are at and they don’t want to disrupt that false sense of security. They live in their past accomplishment, and talk about what they have accomplished. Everyone should celebrate their victories in life, but everyone needs to move on to a new challenge sooner than later. Asking, “What’s Next?” creates progress and forward movement, and it’s fun. Sitting down and planning your next big move, goal, event, project, race, or plan is excitement building time. I love these creative periods of brainstorming and envisioning.
But I’m Content: A friend of mine tells me he is content. He believes what’s next will find him when the time is right. In the meantime he relishes in his stories of past accomplishments. I understand that, because he really has accomplished much, but for me I must ask what’s next and seek it out. Life is short and I want to make the most of it. When opportunity presents itself, I will pounce on it. In the meantime, I will be attempting to make my own luck in this world. I will show gratitude, I will be thankful, but I will not be content. There is too much in this world to do. I am thankful for the innovators before me where not content. Mother Theresa could have stopped her life of service in her sixties.
Are your greatest days in front of you or behind you? It doesn’t matter what your age is or your physical status. You can accomplish great things and you should be asking what’s next.
Premature: Some people ask “What’s next?” prematurely. I suffer from this. I am always anxious to move on to the next BIG thing, sometimes my energy shifts before I have completed an important project. What’s next is powerful and important, but it has it’s place and time. Make sure you finish up your project or dream before moving on too quickly. If this happens to you, I encourage you to read my post, “It’s Not Time for That Yet!” and learn how you can maintain those great ideas, finish what you’ve already started, and prepare to ask yourself, “What’s next?”
Magic Hour: The best time to begin envisioning what you will do next is not after you accomplish your current goal or project, but as you enter the final finishing stages. Hemingway always abandoned his writing for the day mid-sentence to keep himself fresh and eager to dive back in to writing. I know I must sign up for another athletic event before I finish competition on my current race or I will get a touch of the blues and fall out of training. I know my wife always enjoys looking forward to a trip. Apple computers has a pipeline of “what’s next” products they are preparing. You should have a list ready in your journal and actually begin working on it as you finish your latest and greatest life victory.
I hope you decide to connect with me on Facebook or Twitter and let me know what’s next for you.
www.kellycroy.com
1-800-831-4825
Kelly Croy is a chalk artist and professional speaker.
He has entertained and amazed audiences across the nation including corporations, schools, churches, conferences, and anywhere people come together to be entertained and inspired.
Please consider booking Kelly for your next event.
I just went through an uncomfortable customer service experience with The Ford Motor Company and the handling of their recall of my vehicle. While I understand recalls happen and improve safety, I believe corporations should recognize some very basic principles in the handling of their customer service. Customer Service is paramount.
Here is my advice about how you can improve your customer service:
1) Care. Customer service is truly that simple. Show the customer that you genuinely care about them, and that you’re not just trying to cover your butt. Recognize the importance of the customer’s time, and acknowledge its value. Show the customer you care about them, not the problem, not the product, not who’s right, but the individual customer. Care.
2) Answer the Customer’s Question. Don’t answer questions so guardedly and evasively that the consumer is confused. Don’t make the customer go through a series of handlers before getting someone that can actually answer the question. Respond to the customer’s questions timely. Unanswered questions makes the customer feel unimportant. Ultimately the customer just wants to know if someone is doing something.
3) Ask The Customer The Magic Question: What can I do to make this better? You don’t necessarily have to give what they ask, but if it is the right thing to do, I hope you consider it. The customer will at least feel as if they were heard. Perhaps the customer doesn’t even know what they want, and this line of questioning will lead to a solution. Listen to the customer. Keeping records does not make good customer service. Just because you took notes about our conversation does not prove to me anything is being done, nor that you even listened.
4) Offer Something The Customer Cannot Obtain or Achieve on Her Own Personalize the experience. Offer to do something the customer cannot do on their own. Ford offered to call the local dealer for me and the car rental place and make an inquiry. I had already done that. Living in a small town I asked them not to bother the dealer because the recall wasn’t his fault. I even asked them to document that request. It was overlooked and made me uncomfortable in my community. Again, listen to the customer. Don’t offer to do something I can do on my own, provide me with something beyond my ability.
5) If your Company has a slogan or motto, Live up to it! On Ford’s website it says: Ford: Drive one. Yet during the three months I was without my vehicle I was never offered one, even after I requested one. Ford hired Enterprise to provide me with a rental vehicle. Their slogan is “Enterprise: We’ll Pick You Up.” Yet, when I called them to schedule to pick up, they told me I was out of their delivery range. What!? If you have a slogan, live up to it.
I wish Ford well, in fact I own stock in the company, and I applaud the workers that build their amazing vehicles. However, Ford’s future success, and that of any company is not solely in their product, but their customer service. Sadly, my next vehicle will not be a Ford simply because they had me test drive a competitor’s vehicle for the three months of recall repair. (I share this post in hopes it helps Ford improve. I reached out to Ford through their toll free number, Facebook, and Twitter during my unpleasant Ford experience.) Recalls and repairs happen, but take care of the customer. For better or for worse, the experience will be memorable.
My local Ford Dealer was awesome! Each and every member understood and delivered excellent customer service. They followed each of the five suggestions for Great Customer Service above. The Ford Corporation however, didn’t deliver a good customer service experience at all.
A couple of my followers on Twitter shared these customer service suggestions:
@jcorppio on Twitter says : @kellycroy Best cust service concept: “I will handle that” and then doing it on time, with no negative nonverbal cues, even if you hate it
@grocer0123 on Twitter says: @kellycroy Well, don’t tell me I’ll get it tomorrow and it still not be here the day after tomorrow.
www.kellycroy.com
Click to email Kelly questions about presenting at your event!
1-800-831-4825
Kelly Croy is a chalk artist and professional speaker.
He has entertained and amazed audiences across the nation including corporations, schools, churches, conferences, and anywhere people come together to be entertained and inspired.
Please consider booking Kelly for your next event