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Escape velocity is described as the speed an object needs to be traveling in order break free of a planet’s gravitational force. On Earth, escape velocity is seven miles a second, or 25,000 miles an hour.  That’s fast. The good news is, that once an object reaches escape velocity it no longer requires further propulsion. If the object fails to reach this speed, consequently, it is pulled back.

For a long time the science community believed escape velocity was unobtainable. That nothing would ever leave Earth’s atmosphere. Now, you and I benefit from the thousands of man-made satellites orbiting our earth. They allow us to communicate, prepare for weather, direct our course and more.  Escape velocity achieved. Benefits obtained.

Right now you are sitting with a cold-blooded killer with a similar hold on you. Stress. Continue Reading…

Screen Shot 2011 11 30 at 4 14 08 PM

Leaders make decisions. It’s what they do.

Each and every time a leader makes a decision they are impacting a life.

Apply the ‘Domino’ or ‘Butterfly’ effect and the number of lives impacted by a leader’s single decision is sometimes mesmerizing.

That is why leaders need to: respond rather than react, seek wisdom, listen to counsel, and reflect frequently.

Once a decision is made, however, it is not final. Leaders must be decisive and firm, but when a poor decision is made, and it happens, it is a leader’s duty to make it right.

I firmly believe that leaders must take the motto “We’ll make it right!” to heart; it’s never too late to right a wrong.

In an earlier post, I  discussed the three steps Continue Reading…

Matthew Kelly is one of my favorite authors and speakers. He is a New York Times best-selling author of over fourteen books, a world renowned speaker, and business consultant to more than thirty-five Fortune 500 companies. I am proud to call him a friend and he is certainly an important influence in my life. Last week he sent me a copy of Rediscover Advent. It was the only book of his I haven’t read, and with the stores already decorating and advertising for Christmas, I guess I was ready for a book about ‘The Season’ as well. I am glad I read it early, because there is much I discovered and wish to share with you.

First and foremost, Rediscover Advent is more of a devotional, to be shared during the Advent season, rather than one to be read in a setting or two. At 94 pages it certainly can be read quickly, but that is not its intention. The book is divided into five sections. The first four are devoted to each week of Advent, and the fifth to Christmas Day itself. Each section is broken down for a reading each day complete with Scripture, Meditation, Reflection, and Continue Reading…

The world is filled with admirers of Steve Jobs, and rightfully so. The man was an incredible visionary, innovator, speaker, businessman, leader, and communicator. His impact has left little untouched.  One overlooked talent though, was his use of simple language to convey his passion for a product or service. How many times did we hear him say, “insanely great, phenomenal, awesome, revolutionary, amazing, and of course magical?

His word choice was in sync with his passion for minimalism in design and the simple elegance of his presentation. Uncomplicated. Straightforward. Direct. Powerful. The advertisements, stores, packaging, and even his dress embodied this motif.

He chose simple words, but words powerful in their connotations. They were chosen with care. They were delivered with passion. They told a story.

My favorite term Jobs used was when he called someone or their idea a Bozo.

Bozo was a term Steve would use to describe someone that just didn’t get it. A bozo to him was someone that was more interested in the bureaucracy of business rather than innovation. A bozo was someone that was ineffective and someone that wasn’t authentic. A bozo was someone who focused on what wasn’t important. Basically a bozo was anyone Steve didn’t respect.

I recently read an article though about his use of the term bozo at NeXt. According to NeXt employees, you could go from bozo to genius in months if you eventually got it and performed. (Better yet, outperformed.) And I am sure you could probably drop back down again too.

Many think Steve burned bridges, but I don’t think that is the case at all.  Sure, he was competitive and occasionally became upset, but I still remember the shock I had, and later conceded to the brilliance of his move, when he partnered Apple with Microsoft. When you consider all of the deals he made with the record industry, artists, television companies, and publishers, you realize he built far more bridges than he ever burned.

Steve Jobs had standards, incredibly high ones, for himself, his staff, and the corporations he created.  The results speak for themselves. Bozos either don’t have standards or they break them.  Bozos lack vision or don’t follow it. Bozos place business over delivering a quality service or product.

Don’t want Steve Jobs to think you are a bozo? Do the following:

  • Be original. Don’t steal the work others. Create. Don’t copy. March to the beat of your own drum.
  • Set high standards and hold others to high standards.
  • Be prouder of what you didn’t do, than what you did.
  • Have a vision. Focus on it and chase it down.
  • Understand and emphasize the relationship between product/service and the client.
  • Know the story behind why you do what you do.
  • Do what you love.
  • Give more than you take.

These are just my observations of a man I never met, but a man who impacted my life more than most of those whom I have.

I will work hard not to be a bozo.

Kelly Croy is a chalk artist and professional speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

Kelly Croy is a chalk artist and professional speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

9 11 Tribute Final

Today is September 11th and our home reflects a dichotomy of emotions.

A woman on the television solemnly reads the names of those who lost their lives ten years ago at the World Trade Center.

…our house is decorated with balloons and streamers.

Airports are on heightened security due to unconfirmed reports of terrorist movement.

…we will eat cake and sing.

Our leaders hold their breath.

…we celebrate my daughter’s birthday.

Today is September 11th.

It’s not easy celebrating anything on such a solemn day, but I cannot allow my daughter to be robbed the joy of celebrating her life. Still, my mind drifts elsewhere. I think about the lives lost, and I briefly question the wisdom of going to a cinema or a shopping mall in fear of some act of revenge on the anniversary of perhaps the darkest day in our history. We proceed. Perhaps our decisions are weighed a little move heavily. Perhaps I am a bit more conscious. I privately and publicly mourn those who died, honor the heroes, and carry on being a father.

That’s what Americans do best; we carry on. March forward. Advance.

We do not forget.

My daughter gets it; the day is no longer hers. An unfortunate lesson. A sad coincidence. A lesson in service, honor,  perspective and gratitude. Families were robbed of loved ones, our country defiled of its innocence and safety, and her day is overshadowed by the remembrance of a tragedy.  In truth, she would have it no other way.  I believe she feels honored to celebrate her life today as a tribute to so many who gave up theirs. At times it seems odd, and at times, perfect.

Yes, today is September 11th. It’s okay to celebrate birthdays, cheer for your football teams, drive your child to soccer, and laugh at a movie. If we didn’t, the act of terror would have succeeded and continued, and the so many who gave their lives so willingly, truly would have died in vain. We must carry on, march forward, advance, yet never forget.

At church this morning we were reminded to forgive, and I know that cannot be easy. I celebrate my daughter’s life while another father marks the anniversary of his daughter’s death, and yet, I know forgiveness indeed takes place. How do you do that? I am amazed. I have much to learn.

September 11, 2001 was an incredibly humbling day for me. It was as if Death itself had given me a glimpse of my own mortality, a reminder of life’s frailty, and an understanding of the horrors man can conceive and act out.  Yet within that shadowy bush of thorns, a blossom of hope and courage emerged like a single red rose, as I was also given a glimpse of the courageousness of mankind, witnessing selfless acts of every day people, stepping forward like the heroes in the comic books I read as a child. I saw giving, sacrifice, compassion, and the complete erasure of nearly every dividing characteristic. On that dark hour we were not aligned to political parties, economic classes, or members of a race. We stood together.

From the ashes of destruction fueled by misguided hate rose a nation united, determined, to advance against a common cause, to make an impact.

On our country’s darkest hour, I was reminded what it means for me to be an American, a Christian, a father, and a neighbor.

Today is September 11th and our home reflects a dichotomy of emotions.

Carry on. March forward. Advance. Never forget.

Happy Birthday Allyson.

Kelly Croy is a chalk artist and professional speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

I picked up my daughter’s basketball sitting

Deflated basketball

where she practices at home.  It was as smooth as an apple.  Useless.  All the bounce was gone, and it was becoming threadbare in some areas. I was about to toss it in the trashcan and get her a new one when my daughter stopped me.  She told me she was taking it to practice with her that day and that her coach would give her a new basketball. In fact, she elaborated, her coach would give her a new basketball for every one she wore out.  Wow! What a fabulous idea!

My daughter’s coach did in fact give her a basketball for every one she wore out, but more amazing than that is that her coach instilled in her a desire to practice, gave her a visual goal, and reinforced the successful habits of a committed athlete. Well done.

I incorporated that idea into my own life. I have been wanting a new laptop for some time. Not just any laptop, but the new MacBook Air from Apple. I have saved my money and all I need to do is place the order, but I made a commitment to myself to wait until I have finished the book I have been working on for the past two years. My current laptop used for writing will be replaced with the new one when the book is finished and query letters mailed.

It’s easy to become distracted, but there are techniques we can employ to counter them and become more productive, and I believe creating your own buy-back program is an excellent idea to meet your goals.

Discipline, focus, commitment, and training are the keys to success in any area in life, whether it be writing, sports, art, or anything else. The distractions become less influential when we have a clear measurable goal in front of us.

I hope you can find an area in your life that you can set-up a similar buy-back reward program. Perhaps you can use it with a friend or family member, or perhaps even with yourself.

Kelly Croy is a chalk artist and professional speaker.

He has entertained and amazed audiences across the nation

including corporations, schools, churches, conferences,

and anywhere people come together to be entertained and inspired.

Please consider booking Kelly for your next event.

www.kellycroy.com

1-800-831-4825

Question mark“What’s Next?”

Is there a marathon in your future? Certification? A trip? A new house? A book?

Asking, “What’s next?” can be incredibly powerful, perhaps even a life-changing question. A question that can change the quality of your life. A question that can change your purpose, perhaps even create your legacy. Too often the question is either avoided completely or embraced too quickly.

Some people ask, “What’s next?” with excitement and anticipation. Others avoid it outright.

Avoidance: Why are some people afraid to ask, “What’s Next?” Perhaps they are comfortable and complacent where they are at and they don’t want to disrupt that false sense of security. They live in their past accomplishment, and talk about what they have accomplished. Everyone should celebrate their victories in life, but everyone needs to move on to a new challenge sooner than later. Asking, “What’s Next?” creates progress and forward movement, and it’s fun. Sitting down and Continue Reading…

UnknownI just went through an uncomfortable customer service experience with The Ford Motor Company and the handling of their recall of my vehicle. While I understand recalls happen and improve safety, I believe corporations should recognize some very basic principles in the handling of their customer service. Customer Service is paramount.

Here is my advice about how you can improve your customer service: Continue Reading…

What’s your response time?Stop watch

Communication is essential to leadership. To communicate well is to influence others into making a difference. Most leaders understand the importance of communication, and they spend a great deal of time on what they want to say and how they want to say it. Unfortunately, many emerging leaders do not understand that WHEN they respond is as important as their message, and in some cases even more.

A leader must master responsiveness.

The story of NASA’s Apollo 13 mission is a highlight in history of how leadership emerges during times of trouble, and how great response time identifies leaders within an organization and in life. The story of Apollo 13 mission is full of heroes, but what I love most about it is how the men in mission control, not just the astronauts themselves, are proven to be heroes for responding timely. They emerge as leaders.

In a world dominated with the ability to communicate quickly with smart phones, laptops, and social media sites, it is sad that so few do. Calls are not returned promptly. Thank you cards are never sent. Emails fill inboxes. Text messages hang in limbo. Assignments miss their due date.

What is the consequence of not responding timely?

Much. You may not be leading a mission to safely return wayward astronauts from a mission gone wrong, but you really should respond to every message with a sincere level of diligence and importance.

Remember, you’re not replying to a message, you’re replying to a person.

How do you feel when you wait on hold, an email remains unanswered, a call unreturned? If you’re like me you begin to question whether it was received, question the person on the other end, become frustrated or worse.

When questions go unanswered people fill in the gaps. They often assume the worst. False information is spread, and negative impressions are formed. Am I not important enough to merit a reply? Is my question less important than others?

Some leaders mistakenly believe that to respond quickly (aka promptly) is a sign of weakness: they’re afraid it will show they don’t have more important activities, and that others will judge them inferior for too quick of a response. But what does a quick response mean to the person receiving it? It tells them, “Hey! I matter. I’m important.” We like people that recognize us, spend time with us, and reach out to us. We admire them. We become enchanted. We want to do business with them. We want to help them. A quick response is endearing. It fosters loyalty. It matters.

I’m hoping that the leaders that dig these communication moats around their castles don’t mistakingly believe they are protecting themselves or their business by delaying their response. They’re not. They are, in actuality, creating more problems, creating more work and damaging the positive image they work so hard to make.

The solution: Respond Timely.

But I don’t have time to respond to everyone. Wrong! You can’t afford not to.You will be surprised how little time it actually takes.

What does a leader need to make timely responses? Some courage, some time, a good attitude, and most importantly a plan. In a future post I will address some productivity secrets that I have gleaned from the greats, and some I probably mistakenly credit to myself. These will be helpful, but you have to convince yourself of the need to respond to the people that contact you.

Great leaders in all walks of life master the timely response. They don’t react. They don’t shoot from the hip.  They measure, weigh, and time their response accordingly. Please consider your communication habits and see if timeliness is an area you may wish to give some greater attention.

www.kellycroy.com

Click to email Kelly questions about presenting at your event!

1-800-831-4825

Kelly Croy is a chalk artist and professional speaker. He has entertained and amazed audiences across the nation including corporations, schools, churches, conferences, and anywhere people come together to be entertained and inspired. Please consider booking Kelly for your next event.